Transformation tailored to global telecoms

Elevate your telecom business with services and tailored solutions that deliver value for stakeholders, subscribers, and your teams

Seamless experiences for quality services

Elevate telecommunication offerings for subscribers with consistent and high-quality user experiences across all touchpoints, enhancing value.

Instant connectivity to what matters

Provide immediate access to essential information, products, and services, ensuring users stay connected and informed, thereby reducing potential churn.

Building trust beyond transactions

Foster lasting lifetime relationships with customers by prioritizing trust and mutual benefits, transcending single interactions.

Over 13 Years of expertise in the telecommunications industry

Pioneering the digital transformation with unparalleled multichannel solutions for telecom providers

The telecommunications industry is at the forefront of the digital revolution, continuously evolving to meet the dynamic demands of consumers and businesses alike. To maintain a competitive edge in this rapidly changing landscape, managing ARPU and minimizing churn becomes essential, and embracing digital solutions is paramount.

At MS Powered, we offer tailored solutions for telecommunications providers looking to amplify their digital reach, enhance customer experiences across multiple touchpoints, and harness the power of data-driven insights.

Through our innovative solutions, telecom providers can anticipate and achieve:

  • Deliver superior services to their subscribers
  • Insights on market trends
  • Optimize operations
  • Ensuring lasting relationships with subscribers

Helping telecommunication providers to excel in the digital age

Digitally transform with telecom focused solutions

Catering to both B2C and B2B segments, we ensure seamless transitions and enhance user experiences. By implementing our solutions, telecom providers can create a more integrated and cohesive digital landscape for their subscribers, aiming to improve ARPU while reducing churn.

Unified communications and collaboration

We prioritize seamless connectivity, combining voice, video, and messaging into a unified platform. This fosters a more connected, collaborative environment, enabling telecom providers to offer advanced communication solutions to their subscribers.

Data-driven subscriber and segment insights

Harness the power of AI and analytics with our innovative solutions. Predict market movements, gain a deeper understanding of customer behavior, and drive loyalty through actionable insights tailored for the telecommunications sector. These insights can help manage churn and boost subscriber lifetime value.

Omni-Channel Customer Support

Our approach prioritizes the customer experience, offering real-time support mechanisms ranging from chatbots to direct communications. With our tools, telecom providers can ensure that their subscribers always find the assistance they need, whenever they need it.

Streamline Business Processes

With MS Powered digital services & solutions, telecom providers can optimize and automate their operations, ensuring a more efficient and streamlined workflow. This modernization not only brings robustness but also positions providers for future growth and challenges in the ARPU landscape.

Personalized User Experiences

Every customer is unique, and our solutions reflect that. By providing tailored services and offerings, telecom providers can enhance user satisfaction, fostering long-term relationships and ensuring higher retention rates, which plays a crucial role in subscriber lifetime value.

Explore our telecom services

Field services

A telecom field service app is vital for enhancing FSM. In telecoms, streamlining workforce management boosts efficiency. However, with specialists spread widely and unexpected failures, automation is essential for fieldwork optimization.

Business process management and optimization

Tools for managing subscriber experiences and business intricacies. Features like operational decision management, business activity monitoring, and automated workflow combat churn and align with telecom business goals.

Mobile applications – Cross platform mobile development

Digital services tailored for evolving telecom landscapes. Merges diverse telecom functionalities, ensuring reduced subscriber churn. Automated billing, user-centric UI/UX, stringent security protocols, and unified subscriber account management are key features.

Customer Relationship Management (CRM)

CRM fine-tunes telecom subscriber interactions, helping in reducing churn, building strong subscriber relationships, enhancing retention, and boosting sales through integrated touchpoints.

Commerce Online Store

Telecom-centric digital platforms for global product showcasing and plan offerings. Integrates secure transactions, user-friendly interfaces, and agile inventory management for telecom products.

Data & Analytics Service

Leverage telecom data with advanced analytics. Predict subscriber behavior, counteract churn, drive impactful marketing campaigns, and make informed telecom decisions.

Cloud Transformation Service

Transition from traditional IT to cloud for telecom. Enhance data center capabilities to innovate, secure subscriber data, and optimize telecom cloud performance.

Customer Care & Operations

Comprehensive support covering applications, integrations, and retail operations. Expertise in applications like ConceptWave and WinCash. Multilingual team manages inbound requests and coordinates with vendors, product owners, and development teams.